[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"prison-coldingley":3,"prison-cases-coldingley":27,"stats-overview":29},{"id":4,"slug":5,"name":6,"address":7,"visit_hours":8,"email":8,"phone":9,"description":10,"established":11,"inp_report":8,"capacity":12,"ff1":8,"ff2":8,"ff3":8,"ff4":8,"ff5":8,"ff6":8,"ff7":8,"ff8":8,"aerialimage":8,"buildingimage":8,"category_id":13,"country_id":14,"county_id":15,"city":8,"city_id":8,"urn_id":8,"operator_id":8,"updated_at":16,"created_at":8,"govuk_slug":17,"govuk_updated_at":18,"visiting_text":19,"keep_in_touch_text":20,"send_money_text":21,"life_text":8,"support_text":22,"contact_text":23,"operator_name":24,"operating_for":8,"latitude":25,"longitude":26},"19","coldingley","Coldingley","HMP Coldingley, Shaftesbury Road, Bisley, Woking, Surrey, GU24 9EX",null,"01483 344 300","Training prison[38] ","1969",513,"3",101,154,"2026-10-07T08:31:48.000Z","coldingley-prison","2026-07-07T16:54:58.000Z","To visit someone in Coldingley you must:\n\n- be on that person's visitor list\n- book your visit in advance\n- have the required ID with you when you go\n\nAt least one visitor must be 18 or older at every visit.\n\nThere may be a limit to the number of visits a prisoner can have. You can check this with Coldingley.\n\nContact Coldingley if you have any questions about visiting.\n\nHelp with the cost of your visit\n\nIf you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit (https:\u002F\u002Fwww.gov.uk\u002Fhelp-with-prison-visits), including:\n\n- travel to Coldingley\n- somewhere to stay overnight\n- meals\n\nHow to book family and friends visits\n\nTo arrange a visit you can:\n\n- book your visit online (https:\u002F\u002Fwww.gov.uk\u002Fprison-visits)\n- telephone 0330 016 8787\n\nThe booking line is open Monday to Friday, 9am to 3pm. Find out about call charges (https:\u002F\u002Fwww.gov.uk\u002Fcall-charges)\n\nVisiting times:\n\n- Monday, 2pm to 4pm\n- Tuesday, no visits\n- Wednesday, 2pm to 4pm\n- Thursday, 2pm to 4pm\n- Friday, 2pm to 4pm\n- Saturday, 2pm to 4pm\n- Sunday, 9am to 11am and 2pm to 4pm\n\nHow to book official visits\n\nTo arrange an official face to face visit you can email HMPPSvisitbooking@justice.gov.uk.\n\nOfficial face to face visits:\n\n- Every first and third Thursday of the month, 9am to 11am\n\nGetting to Coldingley\n\nFind Coldingley on a map (https:\u002F\u002Fwww.google.com\u002Fmaps\u002F@51.3211534,-0.6469854,16.12z)\n\nThe closest railway station is Brookwood which is around 2.6 miles from Coldingley Prison. From there you can take a bus or taxi.\n\nThe other mainline train station is Woking which is 5.5 miles from Coldingley Prison. From there you can take a bus or taxi.\n\nTo plan your journey by public transport:\n\n- use National Rail Enquiries (https:\u002F\u002Fwww.nationalrail.co.uk\u002F)\n- use Traveline for local bus times (https:\u002F\u002Fwww.traveline.info\u002F)\n\nThere is free parking available onsite for visitors, including spaces at the front entrance for Blue Badge holders.\n\nEntering Coldingley\n\nAll visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison (https:\u002F\u002Fwww.gov.uk\u002Fgovernment\u002Fpublications\u002Fmanagement-of-security-at-visits-policy-framework-closed-estate\u002Facceptable-forms-of-identification-id-when-visiting-a-prison-in-england-and-wales-annex-a).\n\nThere is a visitor waiting area and you will be called in by staff to be booked in for your visit.\n\nYou must be at the prison gates no later than 10:15 am for morning visits and 3:15 pm for afternoon visits, if you are later than these times, you will not be allowed to enter.\n\nYou may have your finger or thumb prints scanned as part of a security check. You may also have an iris scan. All visitors, apart from children, will have their photo taken.\n\nAll visitors will need to be given a rub-down search, including children. You may also be sniffed by security dogs.\n\nColdingley Prison has a strict dress code policy, which means visitors should wear smart clothes, no work clothes (including uniforms), no sports shirts or football shirts, no hoods, no mobile phones, no offensive logos, no sunglasses or headscarves unless worn for religious reasons, no ripped jeans, no vest tops, no short skirts or dresses.\n\nThere is wheelchair access, disabled toilets and mobile hearing loops for those who need them.\n\nThere are strict controls on what you can take into Coldingley Prison. You will have to leave most of the things you have with you in a locker (you will need a £1 coin) or with security. This includes pushchairs and car seats.\n\nYou may bring in dummies, baby wipes, nappies, milk powder and prescribed medication. All baby items must be in a clear plastic bag.\n\nPlease note that some of these items may be bagged and tagged in the Visitors' search area prior to entry into the prison.\n\nRefreshments are available to purchase inside the visits hall. Purchases must be paid for using a contactless payment method, as we do not accept cash.\n\nYou will be told the rules by a member of staff at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.\n\nVisiting facilities\n\nThere is a visitor waiting room run by PACT. It includes toilets and a children's play area, and staff are available to offer support and advice to visitors.\n\nThe visitors waiting room is open every day from 8am to 4:30pm.\n\nFamily days\n\nColdingley run 12 family visits a year and can only be applied for by the prisoner.\n\nOnce an application is accepted the prisoner will be advised and it is up to the prisoner to pass the details on to their family.","There are several ways you can keep in touch with a prisoner during their time at Coldingley.\n\nSecure video calls\n\nTo have a secure video call with someone in this prison you need to:\n\n- Download the Prison Video app (https:\u002F\u002Fprisonvideo.com\u002Fapp)\n- Create an account\n- Register all visitors\n- Add the prisoner to your contact list\n\nHow to book a secure video call\n\nSecure video calls at this prison can be requested by prisoners only.\n\nYou will receive a notification if a prisoner has requested a video call with you.\n\nRead more about how the Prison Video app works (https:\u002F\u002Fwww.gov.uk\u002Fguidance\u002Fvisit-a-prisoner-using-a-video-call)\n\nPhone calls\n\nPrisoners have phones in their cells and are able to make calls at any time during phone hours. They have to buy phone credits to do this. Phones do not accept incoming calls so they will always have to call you.\n\nThey can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.\n\nYou can also exchange voicemails using the Prison Voicemail service (https:\u002F\u002Fprisonvoicemail.com\u002F).\n\nOfficers may listen to phone calls as a way of preventing crime and helping keep people safe.\n\nEmail\n\nYou can send emails to someone in Coldingley Prison using the EmailaPrisoner.com (http:\u002F\u002Fwww.emailaprisoner.com\u002F). Through this service, family and friends can send a message which is printed out and delivered by prison staff by hand. Once you have signed up, you will receive an activation link via email which you must click on in order to activate your account and send a message. You must buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email and at no charge to the recipient.\n\nLetters\n\nYou can write at any time.\n\nInclude the person's name and prisoner number on the envelope.\n\nIf you do not know their prisoner number, go to the GOV.uk website and type in the search bar, locate a prisoner and complete the application.\n\nAll post, apart from legal letters, will be opened and checked by officers.","You can use the free and fast online service to send money to someone in prison (https:\u002F\u002Fwww.gov.uk\u002Fsend-prisoner-money).\n\nYou can no longer send money by bank transfer, cheque, postal order or send cash by post.\n\nIf you cannot use the online service, you may be able to apply for an exemption (https:\u002F\u002Fsend-money-to-prisoner.service.gov.uk\u002Fhelp\u002Fapply-for-exemption\u002F) - for example if you:\n\n- are unable to use a computer, a smart phone or the internet\n- do not have a debit card\n\nThis will allow you to send money by post.\n\nGifts and parcels\n\nYou cannot hand any parcels or items in at the prison, except books.\n\nPrisoners in Coldingley are given a list of approved items that can be purchased through approved catalogues.\n\nPrisoners can apply though the application process to have a clothing parcel sent in, depending on their IEP level. Any unauthorised parcels posted in will be returned to the sender.\n\nFriends and families of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.\n\nFor the full list of approved retailers, you can read Prison education and library services, Annex A (https:\u002F\u002Fwww.gov.uk\u002Fgovernment\u002Fpublications\u002Fprison-education-and-library-services-for-adult-prisons-in-england\u002Fannex-a-sending-and-handing-in-of-books-to-prisoners).\n\nSecurity and safeguarding\n\nEvery prisoner at Coldingley has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.\n\nFor further information about what to do when you are worried or concerned about someone in prison visit the Prisoners' Families helpline website.\n\nArrival and first night\n\nWhen a prisoner first arrives at Coldingley, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.\n\nThey will get to speak to someone who will check how they're feeling and ask about any immediate health and wellbeing needs.\n\nInduction\n\nEach prisoner who arrives at Coldingley gets an induction that lasts about two weeks. They will meet professionals who will help them with:\n\n- health and wellbeing, including mental and sexual health.\n- any substance misuse issues, including drugs and alcohol.\n- personal development in custody and on release, including skills, education and training.\n- other support (sometimes called ‘interventions'), such as managing difficult emotions.\n\nEveryone also finds out about the rules, fire safety, and how things like calls and visits work.\n\nAccommodation\n\nThere are over 500 prisoners at Coldingley, mostly housed in single cells.\n\nThere is a gym fitted out with weights and a badminton court and TV is available for prisoners who have earned privileges.\n\nWe have varied accommodation, A to D, which are some of the older wings have sanitation call system to access toilet facilities, these wings are currently being refurbished.\n\nE wing has single and shared cells, all cells have showers and toilet facilities\n\nF wing is shared accommodation for 10 prisoners.\n\nG wing holds 63 single modular buildings that have showers and toilet facilities.\n\nEducation and work\n\nAs a resettlement prison, Coldingley only accepts prisoners who are prepared to work full-time and willing to take part fully in a resettlement programme.\n\nAll prisoners must be willing to commit to the drugs testing programme.\n\nThere is a standard day for all prisoners. It includes full-time work in workshops, vocational training and education.\n\nThere is a modern training and education centre which houses traditional education classrooms as well as vocational and business training facilities, including available IT in all areas. We offer vocational fitness training in the gym and varied industry based work in purpose built workshops.\n\nTemporary release\n\nPrisoners that are eligible for temporary licence (ROTL) will be individually risked assessed for suitability.","The prison advice and care trust team offer a wide range of relationship, parenting and family learning courses to encourage prisoners to make a fresh start.\n\nEmail: pact.coldingley@justice.gov.uk\n\nTelephone: 01483 344 502\n\nIf you have more general questions or concerns about how prisons operate and how prisoners are cared for you can find out more on the Prisoners' Families Helpline website (https:\u002F\u002Fwww.prisonersfamilies.org\u002Fhave-a-social-video-call-with-a-prisoner).\n\nTo contact the Head of family provision at HMP Coldingley, email SocialVisits.Coldingley@justice.gov.uk.\n\nConcerns, problems and complaints\n\nIn an emergency\n\nCall 01483 344 300 if you think a prisoner is at immediate risk of harm. Ask for the Orderly Officer and explain that your concern is an emergency.\n\n- Contact category: Phone number: Additional information\n- Non-emergency: 0800 496 1475: Call this number if you have concerns about a prisoner's safety or wellbeing which are serious but not life-threatening or complete a safer custody contact form (https:\u002F\u002Fwww.prisonersfamilies.org\u002Fforms\u002Fhmp-coldingley-safer-custody-contact-form) on the Prisoners' Families Helpline website.\n- Staff Integrity Hotline: 0800 917 6877 (24 hours answering machine): This number can be called anonymously. If you are concerned about a prisoner being bullied by a member of staff, you can use this number. As this line is managed separately from the prison, you can call this number anonymously.\n- Prisoners' Families Helpline: 0808 808 2003: The Prisoners' Families Helpline (https:\u002F\u002Fwww.prisonersfamilies.org\u002F) can provide confidential support, advice and guidance.\n- Unwanted Prisoner Contact: 0300 060 6699: If a prisoner is contacting you and you want them to stop, you can use the Unwanted Prisoner Contact Service (https:\u002F\u002Fwww.gov.uk\u002Fget-support-as-a-victim-of-crime). You can complete the Stop prisoner contact online form (https:\u002F\u002Funwanted-prisoner-contact.form.service.justice.gov.uk\u002F), email unwantedprisonercontact@justice.gov.uk or contact by phone.\n\nFind out about call charges (https:\u002F\u002Fwww.gov.uk\u002Fcall-charges)\n\nProblems and complaints\n\nIf you have any other problem contact Coldingley. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service (https:\u002F\u002Fwww.gov.uk\u002Fgovernment\u002Forganisations\u002Fher-majestys-prison-and-probation-service\u002Fabout\u002Fcomplaints-procedure).\n\nInspection reports\n\nHM Prison and Probation Service publishes action plans for Coldingley Prison (https:\u002F\u002Fwww.gov.uk\u002Fgovernment\u002Fpublications\u002Fcoldingley-prison-action-plan) in response to independent inspections.","Governor: Governor D Ceglowski\n\nTelephone (24 hours): 01483 344 300 Fax: 01483 344 427 Find out about call charges (https:\u002F\u002Fwww.gov.uk\u002Fcall-charges)\n\nFollow Coldingley on Twitter\u002FX (https:\u002F\u002Ftwitter.com\u002FColdingley_HMP)\n\nAddress\n\nHMP Coldingley Shaftesbury Road Bisley, Woking Surrey GU24 9EX\n\nSee map (https:\u002F\u002Fwww.google.com\u002Fmaps\u002F@51.3211534,-0.6469854,16.12z)\n\nHelp us to improve this page. Give us your feedback in this 2-minute survey (https:\u002F\u002Fwww.smartsurvey.co.uk\u002Fs\u002Fcoldingley\u002F).","HM Prison and Probation Service","51.321962","-0.643074",{"data":28},[],{"officers":30,"forces":31,"courts":32,"prisons":33,"hearings":34,"legals":35},769,50,224,120,41,11437]